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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tom Long

Tom Long

July 14, 2026

5  out of  5
rating by Tom Long
"Met with Giovanna. She was very personable and knowledgeable. If you are looking to switch insurance companies for Auto and Home I would highly recommend them."
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Peet Hickman

June 20, 2026

5  out of  5
rating by Peet Hickman
"Nora straightened out my problem quickly over the telephone. Well done!"
We responded:
"Hi Peer, thank you so much for your review. So glad Nora could help. Always a pleasure to serve!! "
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Mary Whitesell

June 16, 2026

5  out of  5
rating by Mary Whitesell
"The agent with whom we had our session, Rachael Heiber, was well-prepared with background information to address our needs, professional, courteous, knowledgeable, offered good advice and comparables to consider, all with a smile in her voice. She also closed with a request for a scheduled follow-up date and time, allowing us time to consider the information shared, how it might best suit our needs both personally and financially. I had also asked about possible coverage options for a family member of mine in the near future, to which she was very responsive.
-- Mary A. Whitesell and Bruce W. Whitesell"
We responded:
"Hi Mary,
Thank you so much for your review— we truly appreciate it. We’re fortunate and excited to have Rachael on our team, her years of experience and knowledge make such a difference. I’m so glad to hear she provided a wonderful experience for you and Bruce.
We look forward to serving you again!"
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Selina Mumbauer

June 10, 2026

5  out of  5
rating by Selina Mumbauer
"Kathy was very helpful!"
We responded:
"Hi Selina, Thank you so much for the review and the 5 stars. Always a pleasure to serve you! "
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Sabrina

June 5, 2026

5  out of  5
rating by Sabrina
"Lisa was very kind and helpful. She described everything thoroughly and made it easy to understand my options. I also got a lower quote here than at some of the other offices I had called. Would definitely recommend!"
We responded:
"Hi Sabrina,
Thank you so much for the review. I'm so happy Lisa was able to take such good care of you. Your review is very much appreciated. Always a pleasure. Thank you!"
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Mark Marzouk

May 28, 2026

5  out of  5
rating by Mark Marzouk
"Giovanna was an absolute pleasure to work with. Her knowledge, attentiveness, and dedication were evident throughout the entire process. She worked diligently to secure the exact insurance policy I was looking for and provided exceptional customer service every step of the way. Truly 5-star service."
We responded:
"Hi Mark, So happy Gio was able to take such good care of you. Thank you for the review, it really helps and is appreciated. Always a pleasure to serve! "
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Darvin Coffin

April 16, 2026

5  out of  5
rating by Darvin Coffin
"I love the warm atmosphere when I go into the office, which is about once a year. Great team!"
We responded:
"Hey Darvin, thanks so much for the 5 Stars. Always a pleasure to serve you and the family! "
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Ahmed Najeeb Albatineh

December 19, 2025

5  out of  5
rating by Ahmed Najeeb Albatineh
"Thank you, Nora, for providing great help, service, and an honest assessment of every step in shopping for my auto insurance. You have been there when I needed answers, and you responded quickly. Nora, you made me feel like a valued member of your family. I wish I could stay, but you know why. Best wishes to you."
We responded:
"Hi Ahmed. Always a pleasure! Glad Nora was able to help. When your ready we are always here for you. Thank you. "
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oldladyjude

October 16, 2025

5  out of  5
rating by oldladyjude
"Nora Walters is the best! She makes the jingle, like a good neighbor, State Farm is there, so true! Thanks for all your help, Nora!"
We responded:
"Hi Jude, thank you for sharing your experience! We’re so glad Nora could provide helpful service and make you feel supported like a true State Farm neighbor."
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David Krauss

October 8, 2025

5  out of  5
rating by David Krauss
"Everyone is very friendly and easy to work with. I was a dingbat about letting my policy lapse (auto-pay issue my fault, not theirs) and they were able to renew everything and get it rectified with a quick phone call."
We responded:
"Thank you for your kind words, David! We’re glad we could get everything sorted out quickly and make the process easy for you. We appreciate your trust and are always here to help with any of your insurance needs."
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David Roberts

August 27, 2025

5  out of  5
rating by David Roberts
"My agent and all of the staff always have taken great care of me. They are all very nice and easy to work with. Thank you very much"
We responded:
"Thank you for your kind words, David! We’re so glad to hear that you’ve consistently had a positive experience with our team. Providing great service and making things easy for our customers is always our top priority, and we truly appreciate your trust in us."
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Catherine

August 12, 2025

5  out of  5
rating by Catherine
"Larry was amazing to work with! Very quick to response to all questions and helpful during the process!"
We responded:
"Hi Catherine, Thank you so much for the kinds words and the 5 stars. Its always a pleasure to help you and your daughter. Thanks again "
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Kerri Kammetler

May 13, 2025

5  out of  5
rating by Kerri Kammetler
"I just recently switched to State Farm for my auto insurance. I have been working with Nora and I must say she has been by far the most helpful agent I have worked with . She is very knowledgeable and has explained and answered all my questions I have had . She is also very responsive which I greatly appreciate . Thank you Nora for all that you do . I highly recommend her for your insurance need ."
We responded:
"Hi Kerri,
Thank you so much for this review. Nora and the rest of the team do try and go above and beyond, it's always great when a client recognizes that we at least try. I really appreciate your review, always a pleasure to serve. Thanks!"
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Roger Atiles

April 23, 2025

5  out of  5
rating by Roger Atiles
"Great office, Ms. Giovanna Great customer service, friendly, fair prices. I recommend state farm!!!!!"
We responded:
"Thank you so much for the wonderful review and kind words, Roger! We're thrilled to hear you had a great insurance experience with Ms. Giovanna and our team. Providing excellent customer service and fair pricing is what we strive for, and it means a lot to know you’d recommend us. We're grateful for your support!"
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Darlene D

November 30, 2024

5  out of  5
rating by Darlene D
"Very friendly and helpful"
We responded:
"Darlene, thank you for your kind review! We’re so glad to hear that you had a positive experience with our team. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!"
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felicia

November 15, 2024

5  out of  5
rating by felicia
"Received assistance and answer to my request very quickly. Thank you"
We responded:
"Thank you, Felicia! Always great to hear from. We're so glad to hear that your request was handled quickly. We’re always here to assist you whenever you need us!"
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Judith Ladonis

November 14, 2024

5  out of  5
rating by Judith Ladonis
"During our appointment Larry found several ways to save money! Gave additional coverage and was very helpful! Very...VERY pleased with his service!!!"
We responded:
"Hi Judith, so glad I was able to help! Always a pleasure to see you and the family. Thanks so much for the wonderful review!!!"
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Nghiep Trung

November 11, 2024

5  out of  5
rating by Nghiep Trung
"Good experience"
We responded:
"Thank you so much for taking the time to share your positive insurance experience with us, Nghiep! "
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Nunya B

October 21, 2024

5  out of  5
rating by Nunya B
"Thanks for always being helpful, knowledgeable, and responsive!"
We responded:
"We appreciate the support, Julia! Thank you so much for the 5-star insurance review!"
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Karthik Sheka

September 30, 2024

5  out of  5
rating by Karthik Sheka
"Larry and his entire team are very attentive and quick to help.

Nora has helped me multiple times with different questions and always quick and insightful with her answers."
We responded:
"Karthik, thank you for your wonderful ireview! We’re thrilled to hear that our team here at Larry Chapel State Farm, especially Nora, have been attentive and quick to assist you. Providing insightful support is our priority, and we appreciate your kind words. If you have any more questions or need insurance assistance in the future, don’t hesitate to reach out!"
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KATHY LA BAR

August 5, 2024

5  out of  5
rating by KATHY LA BAR
"I have worked with Nora for a number of years. She’s very knowledgeable and helpful. Answers all my questions and has advice I find insightful."
We responded:
"Thank you so much Kathy, Nora has been doing this a very long time and we are fortunate to have her. So happy she is there for you and all of our customers. Thank you "
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Anne Zelko

August 5, 2024

5  out of  5
rating by Anne Zelko
"We usually do our policy changes on email or over the phone. We've had the pleasure of speaking with three of their agents who were very knowledgeable and courteous!!"
We responded:
"Hi Anne, thank you so much. I am so happy the team is always there to help. They have all been in the industry a very long time and have been with me a very long time. I feel blessed to have them. Thank you for the wonderful review. "
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senia lara

January 19, 2024

5  out of  5
rating by senia lara
"Exelentes"
We responded:
"Muchísimas gracias. Siempre es un placer servir."
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Katrina B

January 5, 2024

5  out of  5
rating by Katrina B
"Fast responses, and really helpful with car insurance and claims!!"
We responded:
"Hi Katrina. Thanks so much for the review! We look forward to helping you always!! Happy New Year. "
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Jonathan Fehnel

December 8, 2023

5  out of  5
rating by Jonathan Fehnel
"Giovanna is the best!! Highly recommend!!"
We responded:
"Hi Jonathan, thanks so much for the review! So happy Giovanna could help you and Lynsey. Look forward to seeing you soon! "